Magellan: No spacific infromatiom given. Problem not solv...

A Magellan customer review by GetHuman user GetHuman-305493 from October 28th, 2017

Background on GetHuman-305493's case

GetHuman: GetHuman-305493 - can you tell our other Magellan customers when your case took place?
GetHuman-305493: Yup. It was evening, on October 18th.
GetHuman: Did you reach out to Magellan, and if so, how?
GetHuman-305493: I used a help page I found on the GetHuman Magellan customer service contact info page: Contact Magellan Customer Service
GetHuman: And which of these common Magellan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305493 a list of common Magellan problems)
GetHuman-305493: "Returns" was why I was trying to contact.

GetHuman-305493's review of Magellan customer service

GetHuman: So how would you sum up your experience for GetHuman's Magellan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305493: No spacific infromatiom given. Problem not solved of getting our address (** years old home) into a new GPS. Maps should have been up-dated in over eight years
GetHuman: Let's quantify your experience contacting Magellan. On a scale of 1 to 5, how easy is it go get help on a Magellan problem?
GetHuman-305493: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305493: I'd give them a two out of five on communication.
GetHuman: And what about Magellan's ability to quickly and effectively address your problem?
GetHuman-305493: For that I would say one out of five.
GetHuman: And finally- any advice for other Magellan customers?
GetHuman-305493: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Magellan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305493 taken from his Magellan customer service problem that occurred on October 18th, 2017.

Magellan

1.00 of 5 stars | 14 reviews

GetHuman-305493's Magellan Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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