MagicJack: it is the *RD yr that I have had problem with M...

A MagicJack customer review by GetHuman user ~Mansour Hajisabbagh from November 20th, 2017

Background on ~Mansour Hajisabbagh's case

GetHuman: ~Mansour Hajisabbagh - can you tell our other MagicJack customers when your case took place?
~Mansour Hajisabbagh: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~Mansour Hajisabbagh: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Mansour Hajisabbagh a list of common MagicJack problems)
~Mansour Hajisabbagh: "Dispute a Charge" was why I was trying to call.

~Mansour Hajisabbagh's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mansour Hajisabbagh: it is the *RD yr that I have had problem with MajicJack!!?? plus. each time a new phone and * last * years I could hardly use MJ plus for less than * hours. I do not recommend that to even my enemy.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Mansour Hajisabbagh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mansour Hajisabbagh: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Mansour Hajisabbagh: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Mansour Hajisabbagh: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mansour Hajisabbagh taken from his MagicJack customer service problem that occurred on November 18th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~Mansour Hajisabbagh's MagicJack Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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