MassHealth: How can anyone trust a system in which none of...

A MassHealth customer review by GetHuman user ~BostonHolly from November 24th, 2017

Background on ~BostonHolly's case

GetHuman: ~BostonHolly - can you tell our other MassHealth customers when your case took place?
~BostonHolly: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to MassHealth, and if so, how?
~BostonHolly: I used the 855-781-9898 number I found for on the GetHuman MassHealth customer phone number page I was on: MassHealth Customer Service Phone Number
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~BostonHolly a list of common MassHealth problems)
~BostonHolly: "Make/Chase a claim" was why I was trying to call.

~BostonHolly's review of MassHealth customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BostonHolly: How can anyone trust a system in which none of the paid, government staff, knows the answer to a single question other than which department you should have called, which is also never the right department. I paid into the system my entire ** years in Boston for *this* ?
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~BostonHolly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BostonHolly: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~BostonHolly: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~BostonHolly: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BostonHolly taken from his MassHealth customer service problem that occurred on November 21st, 2017.

MassHealth

1.35 of 5 stars | 115 reviews

~BostonHolly's MassHealth Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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