Match.com: Got my service*refund easier than I expected, a...

A Match.com customer review by GetHuman user ~nre from November 28th, 2017

Background on ~nre's case

GetHuman: ~nre - can you tell our other Match.com customers when your case took place?
~nre: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Match.com, and if so, how?
~nre: I used the 800-926-2824 number I found for on the GetHuman Match.com customer phone number page I was on: Match.com Customer Service Phone Number
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~nre a list of common Match.com problems)
~nre: "Unblock Account" was why I was trying to call.

~nre's review of Match.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nre: Got my service*refund easier than I expected, assuming it's processed without issues. I used the automatic service - not needing to talk to a human.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~nre: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nre: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~nre: For that I would say four out of five.
GetHuman: And finally- any advice for other Match.com customers?
~nre: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nre taken from his Match.com customer service problem that occurred on November 20th, 2017.

Match.com

2.31 of 5 stars | 316 reviews

~nre's Match.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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