Match.com: Still holding & waiting to hang up. I had a co...

A Match.com customer review by GetHuman user GetHuman-430724 from November 22nd, 2017

Background on GetHuman-430724's case

GetHuman: GetHuman-430724 - can you tell our other Match.com customers when your case took place?
GetHuman-430724: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman-430724: I used the 800-926-2824 number I found for on the GetHuman Match.com customer phone number page I was on: Match.com Customer Service Phone Number
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430724 a list of common Match.com problems)
GetHuman-430724: "Service problem" was why I was trying to call.

GetHuman-430724's review of Match.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430724: Still holding & waiting to hang up. I had a contact from Match* responded to him* next day when I clicked on his profile, it was gone but instead of showing no longer existing, some younger guy from Miami (not Michigan shows up! This is very shady and needs reporting but cannot get through. Now, I receive a message that they have a very LONG wait time but don't say how long. If you use, their on-line feature, you have to disable cookies which I'm not doing. You are losing me as a customer Match if you don't get this resolved!!!!!
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-430724: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430724: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-430724: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-430724: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430724 taken from his Match.com customer service problem that occurred on November 19th, 2017.

Match.com

2.31 of 5 stars | 316 reviews

GetHuman-430724's Match.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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