Medicare: Letha was so.o.o.o AWESOME in assisting me with...

A Medicare customer review by GetHuman user ~Barbara Jones from November 20th, 2017

Background on ~Barbara Jones's case

GetHuman: ~Barbara Jones - can you tell our other Medicare customers when your case took place?
~Barbara Jones: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Medicare, and if so, how?
~Barbara Jones: I used the 800-633-4227 number I found for on the GetHuman Medicare customer phone number page I was on: Medicare Customer Service Phone Number
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Jones a list of common Medicare problems)
~Barbara Jones: "Renew coverage" was why I was trying to call.

~Barbara Jones's review of Medicare customer service

GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Jones: Letha was so.o.o.o AWESOME in assisting me with Medicare coverage*including the drug coverage as well*. We need more representatives like Letha. Awesome!!! Again, thank you very much.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~Barbara Jones: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Jones: I'd give them a three out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~Barbara Jones: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
~Barbara Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Jones taken from his Medicare customer service problem that occurred on November 16th, 2017.

Medicare

3.72 of 5 stars | 164 reviews

~Barbara Jones's Medicare Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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