Medicare: wait for a real person ** minutes. the person I...

A Medicare customer review by GetHuman user ~oldbiker from November 26th, 2017

Background on ~oldbiker's case

GetHuman: ~oldbiker - can you tell our other Medicare customers when your case took place?
~oldbiker: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Medicare, and if so, how?
~oldbiker: I used the 800-633-4227 number I found for on the GetHuman Medicare customer phone number page I was on: Medicare Customer Service Phone Number
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~oldbiker a list of common Medicare problems)
~oldbiker: "Coverage question" was why I was trying to call.

~oldbiker's review of Medicare customer service

GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oldbiker: wait for a real person ** minutes. the person I talked too had NO idea how to help me me get a replacement wheelchair,or to have this one repaired. I do not know what to do as the bearings on the wheels are shot.. THANK YOU FOR ALL YOUR HELP*
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~oldbiker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oldbiker: I'd give them a two out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~oldbiker: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
~oldbiker: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oldbiker taken from his Medicare customer service problem that occurred on November 24th, 2017.

Medicare

3.72 of 5 stars | 164 reviews

~oldbiker's Medicare Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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