Metro PCS: This place ***** sold me a used phone as new an...

A Metro PCS customer review by GetHuman user ~notyours from November 24th, 2017

Background on ~notyours's case

GetHuman: ~notyours - can you tell our other Metro PCS customers when your case took place?
~notyours: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~notyours: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~notyours a list of common Metro PCS problems)
~notyours: "Lost or Stolen Phone" was why I was trying to call.

~notyours's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notyours: This place ***** sold me a used phone as new and its defected to boot will not replace it DO NOT GO TO METRO PC FOR A PHONE THEY ARE FUCKED UP ASK FIR A COPERATR OFFICE THEY CLAIM ONLY AN ADDRESS BUT NO PHONE NUMBER THEY ARE INCOMPITANT AND RUDE THE ABSOLUT WORST PHINE COMPANY EVER YOU WOULD HAVE BETTER LUCK WITH A POP CAN AND A STRING AS A PHONE THAN THESE M--------- F----- **** THAT
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~notyours: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notyours: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~notyours: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~notyours: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notyours taken from his Metro PCS customer service problem that occurred on November 15th, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~notyours's Metro PCS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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