Microsoft - Product Support: Couldn*t get Microsoft from either this phone n...
A Microsoft - Product Support customer review by GetHuman user ~Mark from November 18th, 2017
Background on ~Mark's case
GetHuman: ~Mark - can you tell our other Microsoft - Product Support customers when your case took place?
~Mark: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Mark a list of common Microsoft - Product Support problems)
~Mark: "Update account information" was why I was trying to call.
~Mark's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mark: Couldn*t get Microsoft from either this phone number or the one posted on their website. This site seems to be good and has helped other people guess I was just an unlucky person. I hope this stays up though so it can help others. Microsoft really needs to work on this part of their services.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~Mark: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mark: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~Mark: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~Mark: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mark taken from his Microsoft - Product Support customer service problem that occurred on November 15th, 2017.