Microsoft - Product Support: The robot answering service told me the offices...
A Microsoft - Product Support customer review by GetHuman user ~arachne8 from November 10th, 2017
Background on ~arachne8's case
GetHuman: ~arachne8 - can you tell our other Microsoft - Product Support customers when your case took place?
~arachne8: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~arachne8 a list of common Microsoft - Product Support problems)
~arachne8: "Refund or suspicious charges" was why I was trying to call.
~arachne8's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~arachne8: The robot answering service told me the offices were closed and asked me to call back later. I tried it twice, once when I asked for technical support, once when I just stayed silent (as the website suggested.) I could not speak to anyone.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~arachne8: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~arachne8: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~arachne8: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~arachne8: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~arachne8 taken from his Microsoft - Product Support customer service problem that occurred on November 5th, 2017.