Microsoft - Windows 7: I received a call from a man who identified him...
A Microsoft - Windows 7 customer review by GetHuman user ~Laurel Little from November 21st, 2017
Background on ~Laurel Little's case
GetHuman: ~Laurel Little - can you tell our other Microsoft - Windows 7 customers when your case took place?
~Laurel Little: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Microsoft - Windows 7, and if so, how?
GetHuman: And which of these common Microsoft - Windows 7 customer issues best describes the reason you wanted to talk to them?
(Shows ~Laurel Little a list of common Microsoft - Windows 7 problems)
~Laurel Little: "Technical support" was why I was trying to call.
~Laurel Little's review of Microsoft - Windows 7 customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Windows 7 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laurel Little: I received a call from a man who identified himself as a Windows * Tech Support guy and that my computer had a trojan horse virus and instructed me to go to a file entitled "eventvwr" DO NOT FOLLOW HIS INSTRUCTIONS.*I called Microsoft support and within one minute told me it was a scam and not do anything but report to FTC. He sent link to FTC as well as a document instructing me on how to prevent and protect from scams like these!! Score one for Microsoft!!
GetHuman: Let's quantify your experience contacting Microsoft - Windows 7. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Windows 7 problem?
~Laurel Little: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laurel Little: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Windows 7's ability to quickly and effectively address your problem?
~Laurel Little: For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft - Windows 7 customers?
~Laurel Little: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Windows 7 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laurel Little taken from his Microsoft - Windows 7 customer service problem that occurred on November 13th, 2017.