Monster.com: THE OPTIONS GIVEN DID NOT COVER MY PROBLEM, THE...

A Monster.com customer review by GetHuman user ~MICHAEL MULVANEY from November 13th, 2017

Background on ~MICHAEL MULVANEY's case

GetHuman: ~MICHAEL MULVANEY - can you tell our other Monster.com customers when your case took place?
~MICHAEL MULVANEY: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Monster.com, and if so, how?
~MICHAEL MULVANEY: I used the 800-666-7837 number I found for on the GetHuman Monster.com customer phone number page I was on: Monster.com Customer Service Phone Number
GetHuman: And which of these common Monster.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MICHAEL MULVANEY a list of common Monster.com problems)
~MICHAEL MULVANEY: "Service problem" was why I was trying to call.

~MICHAEL MULVANEY's review of Monster.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Monster.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MICHAEL MULVANEY: THE OPTIONS GIVEN DID NOT COVER MY PROBLEM, THERE IS NO OPTION TO TALK TO A REAL PERSON. I DID SEND IN THE PROBLEM BY E-MAIL * DAYS AGO AND HAVE HEARD NOTHING BACK. PLEASE PROVIDE A LIVE OPERATOR NUMBER.
GetHuman: Let's quantify your experience contacting Monster.com. On a scale of 1 to 5, how easy is it go get help on a Monster.com problem?
~MICHAEL MULVANEY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MICHAEL MULVANEY: I'd give them a four out of five on communication.
GetHuman: And what about Monster.com's ability to quickly and effectively address your problem?
~MICHAEL MULVANEY: For that I would say three out of five.
GetHuman: And finally- any advice for other Monster.com customers?
~MICHAEL MULVANEY: Call them early in the day or late. Don't forget any personal or account information you might need for Monster.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MICHAEL MULVANEY taken from his Monster.com customer service problem that occurred on November 8th, 2017.

Monster.com

1.00 of 5 stars | 16 reviews

~MICHAEL MULVANEY's Monster.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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