Motel 6: No fridge in room

A Motel 6 customer review by GetHuman user GetHuman39906 from December 7th, 2017

Background on GetHuman39906's case

GetHuman: GetHuman39906 - can you tell our other Motel 6 customers when your case took place?
GetHuman39906: Yeah. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman39906: I used the 800-466-8356 number I found for on the GetHuman Motel 6 customer phone number page I was on: Motel 6 Customer Service Phone Number
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman39906 a list of common Motel 6 problems)
GetHuman39906: "Refund a Charge" was why I was trying to call.

GetHuman39906's review of Motel 6 customer service

GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman39906: No fridge in room
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman39906: Have been staying here for one week going into week two and upon arriving I was told a fridge would be brought to my room. After the first night and no fridge I was told none were available. Then I was told a fridge would be brought as soon as available. Well. Week has gone by and no fridge. And I payed in advance so I don't know what to do now. Maybe just leave.
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman39906: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman39906: I'd give them a three out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman39906: For that I would say two out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman39906: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman39906 taken from his Motel 6 customer service problem that occurred on December 3rd, 2017.

Motel 6

1.91 of 5 stars | 51 reviews

GetHuman39906's Motel 6 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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