NVIDIA: It took some time for the person to figure out...

A NVIDIA customer review by GetHuman user ~Cyndi25 from November 25th, 2017

Background on ~Cyndi25's case

GetHuman: ~Cyndi25 - can you tell our other NVIDIA customers when your case took place?
~Cyndi25: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to NVIDIA, and if so, how?
~Cyndi25: I used the 408-486-2000 number I found for on the GetHuman NVIDIA customer phone number page I was on: NVIDIA Customer Service Phone Number
GetHuman: And which of these common NVIDIA customer issues best describes the reason you wanted to talk to them?
(Shows ~Cyndi25 a list of common NVIDIA problems)
~Cyndi25: "Complaint" was why I was trying to call.

~Cyndi25's review of NVIDIA customer service

GetHuman: So how would you sum up your experience for GetHuman's NVIDIA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cyndi25: It took some time for the person to figure out the problem, I think it was a corrupted driver, and then he patiently waited while I installed it.
GetHuman: Let's quantify your experience contacting NVIDIA. On a scale of 1 to 5, how easy is it go get help on a NVIDIA problem?
~Cyndi25: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cyndi25: I'd give them a three out of five on communication.
GetHuman: And what about NVIDIA's ability to quickly and effectively address your problem?
~Cyndi25: For that I would say five out of five.
GetHuman: And finally- any advice for other NVIDIA customers?
~Cyndi25: Call them early in the day or late. Don't forget any personal or account information you might need for NVIDIA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cyndi25 taken from his NVIDIA customer service problem that occurred on November 23rd, 2017.

NVIDIA

2.50 of 5 stars | 19 reviews

~Cyndi25's NVIDIA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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