Navient: I was late making payments, and not only was my...

A Navient customer review by GetHuman user ~Anon from November 18th, 2017

Background on ~Anon's case

GetHuman: ~Anon - can you tell our other Navient customers when your case took place?
~Anon: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Navient, and if so, how?
~Anon: I used the 877-770-4157 number I found for on the GetHuman Navient customer phone number page I was on: Navient Customer Service Phone Number
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Navient problems)
~Anon: "Request a loan" was why I was trying to call.

~Anon's review of Navient customer service

GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I was late making payments, and not only was my loan put into forebearance so I could catch up on back payments, but the rep I spoke to was nice enough to set up reminder calls to me according to the payment schedule I wanted to do. She took a current payment over the phone for me, since I forgot my online login info at home. And waived the $** fee!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Navient customer service problem that occurred on November 12th, 2017.

Navient

2.53 of 5 stars | 157 reviews

~Anon's Navient Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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