Netgear: Called * times, when i finally got to a human w...

A Netgear customer review by GetHuman user ~JILLY BILL from November 2nd, 2017

Background on ~JILLY BILL's case

GetHuman: ~JILLY BILL - can you tell our other Netgear customers when your case took place?
~JILLY BILL: Yup. It was morning, on October 31st.
GetHuman: Did you reach out to Netgear, and if so, how?
~JILLY BILL: I used the 888-638-4327 number I found for on the GetHuman Netgear customer phone number page I was on: Netgear Customer Service Phone Number
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~JILLY BILL a list of common Netgear problems)
~JILLY BILL: "Account Access" was why I was trying to call.

~JILLY BILL's review of Netgear customer service

GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JILLY BILL: Called * times, when i finally got to a human we talked about the problem for * or * minutes then when i told him my connection from my laptop was amazing while my connection from my wireless adapter was disgusting he hung up.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~JILLY BILL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JILLY BILL: I'd give them a two out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~JILLY BILL: For that I would say three out of five.
GetHuman: And finally- any advice for other Netgear customers?
~JILLY BILL: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JILLY BILL taken from his Netgear customer service problem that occurred on October 31st, 2017.

Netgear

1.94 of 5 stars | 96 reviews

~JILLY BILL's Netgear Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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