Nikon: The rep, Chelsey, was extremely helpful.*I want...

A Nikon customer review by GetHuman user ~Murph from November 15th, 2017

Background on ~Murph's case

GetHuman: ~Murph - can you tell our other Nikon customers when your case took place?
~Murph: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Nikon, and if so, how?
~Murph: I used the 800-645-6687 number I found for on the GetHuman Nikon customer phone number page I was on: Nikon Customer Service Phone Number
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows ~Murph a list of common Nikon problems)
~Murph: "Returns" was why I was trying to call.

~Murph's review of Nikon customer service

GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Murph: The rep, Chelsey, was extremely helpful.*I wanted to turn the chime off when the*camera turns on. She walked me through the*steps and I was able to disable the chime.*I love the camera, but would not have been*able to use it (bird & moth photography)*if it chimed when it turned on.
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
~Murph: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Murph: I'd give them a five out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
~Murph: For that I would say two out of five.
GetHuman: And finally- any advice for other Nikon customers?
~Murph: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Murph taken from his Nikon customer service problem that occurred on November 6th, 2017.

Nikon

1.75 of 5 stars | 25 reviews

~Murph's Nikon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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