O'Charley's, Inc.: UNBELIEVABLE...went to o'charleys on sunday eve...

A O'Charley's, Inc. customer review by GetHuman user GetHuman-325278 from November 13th, 2017

Background on GetHuman-325278's case

GetHuman: GetHuman-325278 - can you tell our other O'Charley's, Inc. customers when your case took place?
GetHuman-325278: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman-325278: I used the 615-256-8500 number I found for on the GetHuman O'Charley's, Inc. customer phone number page I was on: O'Charley's, Inc. Customer Service Phone Number
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-325278 a list of common O'Charley's, Inc. problems)
GetHuman-325278: "Cancel a reservation" was why I was trying to call.

GetHuman-325278's review of O'Charley's, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-325278: UNBELIEVABLE...went to o'charleys on sunday evening. While we were eatring dinner..we could hear the manager screaming in the kitchen, apparently at our server..cant remember her name, but it started with a K..she seemed really distraught afterward..his name is Bill, I believe. In my opinion he is a very poor excuse for a manager.I wont be back.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
GetHuman-325278: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-325278: I'd give them a two out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
GetHuman-325278: For that I would say five out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
GetHuman-325278: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-325278 taken from his O'Charley's, Inc. customer service problem that occurred on November 11th, 2017.

O'Charley's, Inc.

1.80 of 5 stars | 40 reviews

GetHuman-325278's O'Charley's, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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