Ocwen: I can only call and Middle Eastern people answe...

A Ocwen customer review by GetHuman user ~Say No to Ocwen from November 20th, 2017

Background on ~Say No to Ocwen's case

GetHuman: ~Say No to Ocwen - can you tell our other Ocwen customers when your case took place?
~Say No to Ocwen: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Ocwen, and if so, how?
~Say No to Ocwen: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Say No to Ocwen a list of common Ocwen problems)
~Say No to Ocwen: "Request a loan" was why I was trying to call.

~Say No to Ocwen's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Say No to Ocwen: I can only call and Middle Eastern people answer, I truly believe these people hate Americans and want to ruin your life and not assist you in any way. Why is Ocwen hiring people that hate us to serve us?
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Say No to Ocwen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Say No to Ocwen: I'd give them a two out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Say No to Ocwen: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Say No to Ocwen: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Say No to Ocwen taken from his Ocwen customer service problem that occurred on November 10th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews

~Say No to Ocwen's Ocwen Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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