Ocwen: My problem was not resolved after * failed atte...

A Ocwen customer review by GetHuman user ~angry AMERICAN from November 20th, 2017

Background on ~angry AMERICAN's case

GetHuman: ~angry AMERICAN - can you tell our other Ocwen customers when your case took place?
~angry AMERICAN: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Ocwen, and if so, how?
~angry AMERICAN: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~angry AMERICAN a list of common Ocwen problems)
~angry AMERICAN: "Eligibility Questions" was why I was trying to call.

~angry AMERICAN's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry AMERICAN: My problem was not resolved after * failed attempts. It would be nice if you would hire people that speak fluent ENGLISH that AMERICANS can understand.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~angry AMERICAN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry AMERICAN: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~angry AMERICAN: For that I would say one out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~angry AMERICAN: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry AMERICAN taken from his Ocwen customer service problem that occurred on November 14th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews

~angry AMERICAN's Ocwen Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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