Ocwen: no service at all. Our loan says closed when we...

A Ocwen customer review by GetHuman user ~karl from November 18th, 2017

Background on ~karl's case

GetHuman: ~karl - can you tell our other Ocwen customers when your case took place?
~karl: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Ocwen, and if so, how?
~karl: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~karl a list of common Ocwen problems)
~karl: "Request a Loan" was why I was trying to call.

~karl's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karl: no service at all. Our loan says closed when we log in. Told to wait * to * more days. This is crazy!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~karl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karl: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~karl: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~karl: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karl taken from his Ocwen customer service problem that occurred on November 12th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews

~karl's Ocwen Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ocwen, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ocwen in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!