Oncor: Lied to me about when power would be up. Now it...

A Oncor customer review by GetHuman user ~ottobear from November 19th, 2017

Background on ~ottobear's case

GetHuman: ~ottobear - can you tell our other Oncor customers when your case took place?
~ottobear: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Oncor, and if so, how?
~ottobear: I used the 888-313-6862 number I found for on the GetHuman Oncor customer phone number page I was on: Oncor Customer Service Phone Number
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~ottobear a list of common Oncor problems)
~ottobear: "Change appointment" was why I was trying to call.

~ottobear's review of Oncor customer service

GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ottobear: Lied to me about when power would be up. Now its THREE days without power and * little ones freezing to death!
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~ottobear: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ottobear: I'd give them a four out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~ottobear: For that I would say five out of five.
GetHuman: And finally- any advice for other Oncor customers?
~ottobear: Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ottobear taken from his Oncor customer service problem that occurred on November 9th, 2017.

Oncor

3.50 of 5 stars | 35 reviews

~ottobear's Oncor Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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