Oncor: just wish all company representatives could ans...

A Oncor customer review by GetHuman user ~just a happy customer from November 27th, 2017

Background on ~just a happy customer's case

GetHuman: ~just a happy customer - can you tell our other Oncor customers when your case took place?
~just a happy customer: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Oncor, and if so, how?
~just a happy customer: I used the 888-313-6862 number I found for on the GetHuman Oncor customer phone number page I was on: Oncor Customer Service Phone Number
GetHuman: And which of these common Oncor customer issues best describes the reason you wanted to talk to them?
(Shows ~just a happy customer a list of common Oncor problems)
~just a happy customer: "Repair" was why I was trying to call.

~just a happy customer's review of Oncor customer service

GetHuman: So how would you sum up your experience for GetHuman's Oncor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just a happy customer: just wish all company representatives could answer the questions in clear ENGLISH!!! and be as cheerful and knowledgeable with their product. I was very impressed
GetHuman: Let's quantify your experience contacting Oncor. On a scale of 1 to 5, how easy is it go get help on a Oncor problem?
~just a happy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just a happy customer: I'd give them a five out of five on communication.
GetHuman: And what about Oncor's ability to quickly and effectively address your problem?
~just a happy customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Oncor customers?
~just a happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Oncor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just a happy customer taken from his Oncor customer service problem that occurred on November 24th, 2017.

Oncor

3.50 of 5 stars | 35 reviews

~just a happy customer's Oncor Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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