Optus - Faults: I have rung optus faults a few times, I am an e...
A Optus - Faults customer review by GetHuman user ~Mary from November 28th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Optus - Faults customers when your case took place?
~Mary: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Optus - Faults problems)
~Mary: "Lower my bill" was why I was trying to call.
~Mary's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: I have rung optus faults a few times, I am an elderly woman who lives alone and my phone line has been down for nearly two weeks. I would like to have my phone fixed the line was broken because a tree has fallen on it. please fix it. phone no is ********.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Mary: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Mary: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.