Partsgeek.com: Attempted to buy online. System kept starting...

A Partsgeek.com customer review by GetHuman user ~NOT BUYING ANYTHING from November 22nd, 2017

Background on ~NOT BUYING ANYTHING 's case

GetHuman: ~NOT BUYING ANYTHING - can you tell our other Partsgeek.com customers when your case took place?
~NOT BUYING ANYTHING : Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
~NOT BUYING ANYTHING : I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT BUYING ANYTHING a list of common Partsgeek.com problems)
~NOT BUYING ANYTHING : "Return an Order" was why I was trying to call.

~NOT BUYING ANYTHING 's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT BUYING ANYTHING : Attempted to buy online. System kept starting me over on the billing info. After the second time I attempted to call them no one answers the phone.. Why any company would want such a ****** reputation is beyond my comprehension. No wonder the Chinese are kicking our butts.
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~NOT BUYING ANYTHING : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT BUYING ANYTHING : I'd give them a three out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~NOT BUYING ANYTHING : For that I would say two out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~NOT BUYING ANYTHING : Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT BUYING ANYTHING taken from his Partsgeek.com customer service problem that occurred on November 19th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews

~NOT BUYING ANYTHING 's Partsgeek.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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