Prometric: Endless phone trees, WAITING, MORE WAITING and...

A Prometric customer review by GetHuman user ~sickofPrometrics from November 1st, 2017

Background on ~sickofPrometrics's case

GetHuman: ~sickofPrometrics - can you tell our other Prometric customers when your case took place?
~sickofPrometrics: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Prometric, and if so, how?
~sickofPrometrics: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~sickofPrometrics a list of common Prometric problems)
~sickofPrometrics: "Find Test Center" was why I was trying to call.

~sickofPrometrics's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sickofPrometrics: Endless phone trees, WAITING, MORE WAITING and then operators who kept transferring me only to get CUT OFF after *** minutes waiting! TERRIBLE! Also the testing scheduling is ridiculous! The sites are NEVER filled but they always claim it is full. If there was another choice I'd use it. TERRIBLE!
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~sickofPrometrics: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sickofPrometrics: I'd give them a four out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~sickofPrometrics: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~sickofPrometrics: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sickofPrometrics taken from his Prometric customer service problem that occurred on October 30th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~sickofPrometrics's Prometric Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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