Prometric: Not the best but this monopoly clearly violates...

A Prometric customer review by GetHuman user ~Jesus saves from November 14th, 2017

Background on ~Jesus saves's case

GetHuman: ~Jesus saves - can you tell our other Prometric customers when your case took place?
~Jesus saves: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Prometric, and if so, how?
~Jesus saves: I used the 800-775-3926 number I found for on the GetHuman Prometric customer phone number page I was on: Prometric Customer Service Phone Number
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Jesus saves a list of common Prometric problems)
~Jesus saves: "Get Test Results" was why I was trying to call.

~Jesus saves's review of Prometric customer service

GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jesus saves: Not the best but this monopoly clearly violates anti-trust laws and this is the best you are going to get.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Jesus saves: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jesus saves: I'd give them a four out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Jesus saves: For that I would say five out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Jesus saves: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jesus saves taken from his Prometric customer service problem that occurred on November 12th, 2017.

Prometric

2.00 of 5 stars | 76 reviews

~Jesus saves's Prometric Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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