RCA / Thomson Electronics: The associate I spoke with told me there was no...
A RCA / Thomson Electronics customer review by GetHuman user GetHuman-199698 from November 25th, 2017
Background on GetHuman-199698's case
GetHuman: GetHuman-199698 - can you tell our other RCA / Thomson Electronics customers when your case took place?
GetHuman-199698: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199698 a list of common RCA / Thomson Electronics problems)
GetHuman-199698: "Warranty claim" was why I was trying to call.
GetHuman-199698's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199698: The associate I spoke with told me there was nothing they could do and refused to give me a contact for complaint dept. Awful customer service.
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
GetHuman-199698: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199698: I'd give them a three out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
GetHuman-199698: For that I would say one out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
GetHuman-199698: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199698 taken from his RCA / Thomson Electronics customer service problem that occurred on November 20th, 2017.