Issue with RCI

A RCI customer review by GetHuman user GetHuman-mywildir from December 7th, 2017

Background on GetHuman-mywildir's case

GetHuman: GetHuman-mywildir - can you tell our other RCI customers when your case took place?
GetHuman-mywildir: Yeah. It was afternoon, on December 5th.
GetHuman: Did you reach out to RCI, and if so, how?
GetHuman-mywildir: I used the 800-338-7777 number I found for on the GetHuman RCI customer phone number page I was on: RCI Customer Service Phone Number
GetHuman: And which of these common RCI customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mywildir a list of common RCI problems)
GetHuman-mywildir: "Insurance claim" was why I was trying to call.

GetHuman-mywildir's review of RCI customer service

GetHuman: So how would you sum up your experience for GetHuman's RCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mywildir: Issue with RCI
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-mywildir: Reservation cancelled by mistake rci found alternative except for two days and we have to pay. Rci needs to pay
GetHuman: Let's quantify your experience contacting RCI. On a scale of 1 to 5, how easy is it go get help on a RCI problem?
GetHuman-mywildir: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mywildir: I'd give them a five out of five on communication.
GetHuman: And what about RCI's ability to quickly and effectively address your problem?
GetHuman-mywildir: For that I would say one out of five.
GetHuman: And finally- any advice for other RCI customers?
GetHuman-mywildir: Call them early in the day or late. Don't forget any personal or account information you might need for RCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mywildir taken from his RCI customer service problem that occurred on December 5th, 2017.

RCI

2.00 of 5 stars | 33 reviews

GetHuman-mywildir's RCI Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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