Razer: I payed for a new Naga via store was sent a def...

A Razer customer review by GetHuman user ~James from November 19th, 2017

Background on ~James's case

GetHuman: ~James - can you tell our other Razer customers when your case took place?
~James: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Razer, and if so, how?
~James: I used the 888-697-2037 number I found for on the GetHuman Razer customer phone number page I was on: Razer Customer Service Phone Number
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows ~James a list of common Razer problems)
~James: "Where to buy" was why I was trying to call.

~James's review of Razer customer service

GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James: I payed for a new Naga via store was sent a defected Mouse after trying to play with it i was informed i had to return it by mail wait one or two weeks to see what the problem is and they would send me another one back..So any idea's on a New gaming Mouse from another company would be awsome..spend this kind of money on a PC GAMING mouse and no QC in the sweat shops?
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
~James: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James: I'd give them a four out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
~James: For that I would say three out of five.
GetHuman: And finally- any advice for other Razer customers?
~James: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James taken from his Razer customer service problem that occurred on November 13th, 2017.

Razer

2.55 of 5 stars | 61 reviews

~James's Razer Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Razer, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Razer in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!