Rockauto: Terrible customer service i received a bad oil...

A Rockauto customer review by GetHuman user ~Matthew from November 25th, 2017

Background on ~Matthew's case

GetHuman: ~Matthew - can you tell our other Rockauto customers when your case took place?
~Matthew: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Rockauto, and if so, how?
~Matthew: I used the 866-762-5288 number I found for on the GetHuman Rockauto customer phone number page I was on: Rockauto Customer Service Phone Number
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~Matthew a list of common Rockauto problems)
~Matthew: "Find a Part" was why I was trying to call.

~Matthew's review of Rockauto customer service

GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. And yet they tell me sorry theres nothing we can do for you. What a joke. I will never order from rock auto again. I will spread the word to everyone i know.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~Matthew: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Matthew: I'd give them a four out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~Matthew: For that I would say one out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~Matthew: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Matthew taken from his Rockauto customer service problem that occurred on November 19th, 2017.

Rockauto

3.27 of 5 stars | 174 reviews

~Matthew's Rockauto Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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