Safeway: This number sent me to the wrong service area f...

A Safeway customer review by GetHuman user GetHuman-142315 from November 11th, 2017

Background on GetHuman-142315's case

GetHuman: GetHuman-142315 - can you tell our other Safeway customers when your case took place?
GetHuman-142315: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Safeway, and if so, how?
GetHuman-142315: I used the 877-723-3929 number I found for on the GetHuman Safeway customer phone number page I was on: Safeway Customer Service Phone Number
GetHuman: And which of these common Safeway customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-142315 a list of common Safeway problems)
GetHuman-142315: "Make a purchase" was why I was trying to call.

GetHuman-142315's review of Safeway customer service

GetHuman: So how would you sum up your experience for GetHuman's Safeway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-142315: This number sent me to the wrong service area for what I needed, however the person that I talked to was going to transfer me to the correct number, but he was able to make the correction himslef.
GetHuman: Let's quantify your experience contacting Safeway. On a scale of 1 to 5, how easy is it go get help on a Safeway problem?
GetHuman-142315: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-142315: I'd give them a three out of five on communication.
GetHuman: And what about Safeway's ability to quickly and effectively address your problem?
GetHuman-142315: For that I would say five out of five.
GetHuman: And finally- any advice for other Safeway customers?
GetHuman-142315: Call them early in the day or late. Don't forget any personal or account information you might need for Safeway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-142315 taken from his Safeway customer service problem that occurred on November 1st, 2017.

Safeway

4.00 of 5 stars | 8 reviews

GetHuman-142315's Safeway Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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