Sam's Club: Waited ten minutes for a human, then another...

A Sam's Club customer review by GetHuman user GetHuman-138160 from November 25th, 2017

Background on GetHuman-138160's case

GetHuman: GetHuman-138160 - can you tell our other Sam's Club customers when your case took place?
GetHuman-138160: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman-138160: I used the 888 746-7726 number I found for on the GetHuman Sam's Club customer phone number page I was on: Sam's Club Customer Service Phone Number
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138160 a list of common Sam's Club problems)
GetHuman-138160: "Make a purchase" was why I was trying to call.

GetHuman-138160's review of Sam's Club customer service

GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138160: Waited ten minutes for a human, then another * for them to look at my order then got transferred and after twenty minutes hung up.
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
GetHuman-138160: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138160: I'd give them a one out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
GetHuman-138160: For that I would say four out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
GetHuman-138160: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138160 taken from his Sam's Club customer service problem that occurred on November 20th, 2017.

Sam's Club

2.80 of 5 stars | 59 reviews

GetHuman-138160's Sam's Club Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sam's Club, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sam's Club in any way.

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