Samsung: Ive been calling for * months have * ticket num...

A Samsung customer review by GetHuman user ~What good would it do from November 27th, 2017

Background on ~What good would it do's case

GetHuman: ~What good would it do - can you tell our other Samsung customers when your case took place?
~What good would it do: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Samsung, and if so, how?
~What good would it do: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~What good would it do a list of common Samsung problems)
~What good would it do: "Technical support" was why I was trying to call.

~What good would it do's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~What good would it do: Ive been calling for * months have * ticket numbers and still cannot get repair as they will not refund my money of $***....they don't have a customer service department that does care or works in America
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~What good would it do: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~What good would it do: I'd give them a two out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~What good would it do: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~What good would it do: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~What good would it do taken from his Samsung customer service problem that occurred on November 24th, 2017.

Samsung

1.58 of 5 stars | 344 reviews

~What good would it do's Samsung Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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