Sears: We ordered a refrigerator two weeks ago and the...

A Sears customer review by GetHuman user ~Madhavi from November 23rd, 2017

Background on ~Madhavi's case

GetHuman: ~Madhavi - can you tell our other Sears customers when your case took place?
~Madhavi: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
~Madhavi: I used the 800-659-5917 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Madhavi a list of common Sears problems)
~Madhavi: "Returns" was why I was trying to call.

~Madhavi's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madhavi: We ordered a refrigerator two weeks ago and they kept changing our delivery date as the product was not in stock but they never informed us everytime they changed it so i would wait till the morning call them and was then told that they wont be delivering after all. No email or phone call to intimate you of the change. Absolutely horrific customer service.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Madhavi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madhavi: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Madhavi: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Madhavi: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madhavi taken from his Sears customer service problem that occurred on November 15th, 2017.

Sears

2.31 of 5 stars | 563 reviews

~Madhavi's Sears Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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