Sirius/XM: My review hmmm. Wasn't going to upgrade my serv...

A Sirius/XM customer review by GetHuman user ~livinfine05 from November 21st, 2017

Background on ~livinfine05's case

GetHuman: ~livinfine05 - can you tell our other Sirius/XM customers when your case took place?
~livinfine05: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
~livinfine05: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~livinfine05 a list of common Sirius/XM problems)
~livinfine05: "Overcharge/Strange charge" was why I was trying to call.

~livinfine05's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~livinfine05: My review hmmm. Wasn't going to upgrade my service after free trial with new car purchase. I decided to when they offered me a great deal which turned out to be a lie. Stern and the news is what I listen to. Stern was not on my radio which service rep told me I had all access. I'm very dissatisfied with my call when I called to complain. The new rep told me I would have to pay extra for sterns channels. I will not join again and I will change my phone number to stop the harassing sales calls from people from other countries who lie so they get a sale. This is a horrible way to do business sirius*XM shame on you. This is what u get when u employee people from other countries. Stop outsourcing
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~livinfine05: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~livinfine05: I'd give them a three out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~livinfine05: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~livinfine05: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~livinfine05 taken from his Sirius/XM customer service problem that occurred on November 12th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

~livinfine05's Sirius/XM Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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