Sirius/XM: Ugh, so I got a letter in my mail for a * month...
A Sirius/XM customer review by GetHuman user ~Rambam from November 23rd, 2017
Background on ~Rambam's case
GetHuman: ~Rambam - can you tell our other Sirius/XM customers when your case took place?
~Rambam: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Rambam a list of common Sirius/XM problems)
~Rambam: "Complaint" was why I was trying to call.
~Rambam's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rambam: Ugh, so I got a letter in my mail for a * month trial for $**. So I called and the first girl said she needed my vin number for my fusion and I gave it to her but she transferred me to another guy because I had an account already apparently. He was an absolute jerk, he said he couldn't help me set up an account because I didn't have a radio ID number on file. I told him I had it in front of me and he hung up! So I called back and talked to a girl who was dumber than a bag of rocks! I gave her all of my info and she said my trail was good for * months and would end the *st of January...it's mid August... That's only **** months...I pointed that out and she just said "ok that'll be $**.**" I asked why it was only good for * months and she just avoided it and asked for my cc info. At that point I just wanted radio so I gave her that info too...* times. She kept getting it wrong and having me repeat it. FINALLY after about an hour of her bs I got XM but I am not renewing it. Too much of a
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Rambam: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rambam: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Rambam: For that I would say two out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Rambam: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rambam taken from his Sirius/XM customer service problem that occurred on November 20th, 2017.