Smith & Wesson: Placed order *-**-**** for Magazine and Holster...
A Smith & Wesson customer review by GetHuman user ~lzywayz from November 18th, 2017
Background on ~lzywayz's case
GetHuman: ~lzywayz - can you tell our other Smith & Wesson customers when your case took place?
~lzywayz: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~lzywayz a list of common Smith & Wesson problems)
~lzywayz: "Technical support" was why I was trying to call.
~lzywayz's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lzywayz: Placed order *-**-**** for Magazine and Holster. Gave up waiting on the phone several times. Sent emails and waited *-* days for no real answer "Will be shipped shortly". Have been given this answer * times now, over the past * months. Still can not get a human to answer the phone or an real answer to the problem.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~lzywayz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lzywayz: I'd give them a four out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~lzywayz: For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~lzywayz: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lzywayz taken from his Smith & Wesson customer service problem that occurred on November 16th, 2017.