Social Security: *** *:**p *** ***-**** Recording stated ** minu...

A Social Security customer review by GetHuman user ~disgusted user from November 17th, 2017

Background on ~disgusted user's case

GetHuman: ~disgusted user - can you tell our other Social Security customers when your case took place?
~disgusted user: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Social Security, and if so, how?
~disgusted user: I used the 800-772-1213 number I found for on the GetHuman Social Security customer phone number page I was on: Social Security Customer Service Phone Number
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~disgusted user a list of common Social Security problems)
~disgusted user: "Missing Payment" was why I was trying to call.

~disgusted user's review of Social Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgusted user: *** *:**p *** ***-**** Recording stated ** minute wait & offered callback. Provided my name & pressed * sign as requested however after recording confirmed my callback number, the recording stated "having technical difficulties - call back later" & disconnected me. Additionally the local number also provided to me on my correspondence of *** ***-**** would not even connect!
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~disgusted user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgusted user: I'd give them a five out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~disgusted user: For that I would say four out of five.
GetHuman: And finally- any advice for other Social Security customers?
~disgusted user: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgusted user taken from his Social Security customer service problem that occurred on November 11th, 2017.

Social Security

2.34 of 5 stars | 147 reviews

~disgusted user's Social Security Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Social Security, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Social Security in any way.

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