Southern California Gas Company: My call was to the Gas company. They pulled up...

A Southern California Gas Company customer review by GetHuman user ~Larry b. from Lake Forest, CA from November 18th, 2017

Background on ~Larry b. from Lake Forest, CA's case

GetHuman: ~Larry b. from Lake Forest, CA - can you tell our other Southern California Gas Company customers when your case took place?
~Larry b. from Lake Forest, CA: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Southern California Gas Company, and if so, how?
~Larry b. from Lake Forest, CA: I used the 800-427-2200 number I found for on the GetHuman Southern California Gas Company customer phone number page I was on: Southern California Gas Company Customer Service Phone Number
GetHuman: And which of these common Southern California Gas Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry b. from Lake Forest, CA a list of common Southern California Gas Company problems)
~Larry b. from Lake Forest, CA: "No service" was why I was trying to call.

~Larry b. from Lake Forest, CA's review of Southern California Gas Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Southern California Gas Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry b. from Lake Forest, CA: My call was to the Gas company. They pulled up my account pretty quickly, and without my Account Number. I was disputing the amount of gas used (especially during the SUMMER), in one month* so they suggested I call them back from home to verify the gas-meter readings ... and I found out they are OPEN ****! ... So that is a GREAT Customer Convenience!
GetHuman: Let's quantify your experience contacting Southern California Gas Company. On a scale of 1 to 5, how easy is it go get help on a Southern California Gas Company problem?
~Larry b. from Lake Forest, CA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry b. from Lake Forest, CA: I'd give them a one out of five on communication.
GetHuman: And what about Southern California Gas Company's ability to quickly and effectively address your problem?
~Larry b. from Lake Forest, CA: For that I would say five out of five.
GetHuman: And finally- any advice for other Southern California Gas Company customers?
~Larry b. from Lake Forest, CA: Call them early in the day or late. Don't forget any personal or account information you might need for Southern California Gas Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry b. from Lake Forest, CA taken from his Southern California Gas Company customer service problem that occurred on November 14th, 2017.

Southern California Gas Company

3.18 of 5 stars | 65 reviews

~Larry b. from Lake Forest, CA's Southern California Gas Company Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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