T-Mobile: Trying to contact a live person is hard to do w...
A T-Mobile customer review by GetHuman user ~curtisst3 from November 23rd, 2017
Background on ~curtisst3's case
GetHuman: ~curtisst3 - can you tell our other T-Mobile customers when your case took place?
~curtisst3: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~curtisst3 a list of common T-Mobile problems)
~curtisst3: "Dispute a Charge" was why I was trying to call.
~curtisst3's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~curtisst3: Trying to contact a live person is hard to do wanting to get information concerning a bill in which they are trying to collect money for a phone service that i never had.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~curtisst3: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~curtisst3: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~curtisst3: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~curtisst3: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~curtisst3 taken from his T-Mobile customer service problem that occurred on November 18th, 2017.