TIAA-CREF: Fantastic!!! I was *losing it other numbers
A TIAA-CREF customer review by GetHuman user ~MaineTeacherturnedFarmer from November 18th, 2017
Background on ~MaineTeacherturnedFarmer's case
GetHuman: ~MaineTeacherturnedFarmer - can you tell our other TIAA-CREF customers when your case took place?
~MaineTeacherturnedFarmer: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows ~MaineTeacherturnedFarmer a list of common TIAA-CREF problems)
~MaineTeacherturnedFarmer: "Make/Chase a claim" was why I was trying to call.
~MaineTeacherturnedFarmer's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaineTeacherturnedFarmer: Fantastic!!! I was *losing it other numbers
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
~MaineTeacherturnedFarmer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaineTeacherturnedFarmer: I'd give them a four out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
~MaineTeacherturnedFarmer: For that I would say three out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
~MaineTeacherturnedFarmer: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaineTeacherturnedFarmer taken from his TIAA-CREF customer service problem that occurred on November 12th, 2017.