The IRS: Doesn't matter what time of day I call, the sys...

A The IRS customer review by GetHuman user ~Marc from November 28th, 2017

Background on ~Marc's case

GetHuman: ~Marc - can you tell our other The IRS customers when your case took place?
~Marc: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to The IRS, and if so, how?
~Marc: I used the 800-829-1040 number I found for on the GetHuman The IRS customer phone number page I was on: The IRS Customer Service Phone Number
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Marc a list of common The IRS problems)
~Marc: "Update account information" was why I was trying to call.

~Marc's review of The IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marc: Doesn't matter what time of day I call, the system kicks me out due to "high volume of calls". Don't even have the option to wait, if so inclined.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Marc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marc: I'd give them a five out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Marc: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Marc: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marc taken from his The IRS customer service problem that occurred on November 20th, 2017.

The IRS

2.27 of 5 stars | 1688 reviews

~Marc's The IRS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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