The IRS: No matter what time you call you will always ge...

A The IRS customer review by GetHuman user ~BIG GUY from November 27th, 2017

Background on ~BIG GUY's case

GetHuman: ~BIG GUY - can you tell our other The IRS customers when your case took place?
~BIG GUY: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to The IRS, and if so, how?
~BIG GUY: I used the 800-829-1040 number I found for on the GetHuman The IRS customer phone number page I was on: The IRS Customer Service Phone Number
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~BIG GUY a list of common The IRS problems)
~BIG GUY: "Payment Arrangement" was why I was trying to call.

~BIG GUY's review of The IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BIG GUY: No matter what time you call you will always get the nebulous "we are experiencing high call volume" EXCUSE for the IRS not wanting to speak with the public. IR should change its name to S.C.A.M. because that what it is.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~BIG GUY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BIG GUY: I'd give them a three out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~BIG GUY: For that I would say four out of five.
GetHuman: And finally- any advice for other The IRS customers?
~BIG GUY: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BIG GUY taken from his The IRS customer service problem that occurred on November 19th, 2017.

The IRS

2.27 of 5 stars | 1688 reviews

~BIG GUY's The IRS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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