Time Warner: the customer service agent was cheerful, helpfu...
A Time Warner customer review by GetHuman user ~John Jacob from November 25th, 2017
Background on ~John Jacob's case
GetHuman: ~John Jacob - can you tell our other Time Warner customers when your case took place?
~John Jacob: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~John Jacob a list of common Time Warner problems)
~John Jacob: "Account Access" was why I was trying to call.
~John Jacob's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Jacob: the customer service agent was cheerful, helpful and accurate. She deserves a raise!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~John Jacob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Jacob: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~John Jacob: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~John Jacob: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Jacob taken from his Time Warner customer service problem that occurred on November 18th, 2017.