I've had my TomTom for a couple of years. I lov...

A TomTom customer review by GetHuman user ~kwright from November 3rd, 2017

Background on ~kwright's case

GetHuman: ~kwright - can you tell our other TomTom customers when your case took place?
~kwright: Yes. It was evening, on October 25th.
GetHuman: Did you reach out to TomTom, and if so, how?
~kwright: I used a help page I found on the GetHuman TomTom customer service contact info page: Contact TomTom Customer Service
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~kwright a list of common TomTom problems)
~kwright: "Returns" was why I was trying to contact.

~kwright's review of TomTom customer service

GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kwright: I've had my TomTom for a couple of years. I love it! Recently my device stalled and I accidentally erased my maps when I was trying to fix it. Tom Tom customer service was awesome! They responded to my email with trouble shooting and then talked to me on the phone when that didn't work! They were fast to respond and very helpful! I'm so very grateful!
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~kwright: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kwright: I'd give them a two out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~kwright: For that I would say three out of five.
GetHuman: And finally- any advice for other TomTom customers?
~kwright: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kwright taken from his TomTom customer service problem that occurred on October 25th, 2017.

TomTom

2.50 of 5 stars | 163 reviews

~kwright's TomTom Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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