TransUnion: The reps are from India. I cannot understand a...

A TransUnion customer review by GetHuman user GetHuman-376475 from November 23rd, 2017

Background on GetHuman-376475's case

GetHuman: GetHuman-376475 - can you tell our other TransUnion customers when your case took place?
GetHuman-376475: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman-376475: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376475 a list of common TransUnion problems)
GetHuman-376475: "Check credit score" was why I was trying to call.

GetHuman-376475's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376475: The reps are from India. I cannot understand a word! Got frustrated and hung up! I guess that's what they what anyway.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
GetHuman-376475: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376475: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
GetHuman-376475: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
GetHuman-376475: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376475 taken from his TransUnion customer service problem that occurred on November 15th, 2017.

TransUnion

3.03 of 5 stars | 352 reviews

GetHuman-376475's TransUnion Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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