Travelocity: After ** minutes waiting, the agent was difficu...
A Travelocity customer review by GetHuman user ~sAnonymous from November 21st, 2017
Background on ~sAnonymous's case
GetHuman: ~sAnonymous - can you tell our other Travelocity customers when your case took place?
~sAnonymous: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~sAnonymous a list of common Travelocity problems)
~sAnonymous: "Refund a Charge" was why I was trying to call.
~sAnonymous's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sAnonymous: After ** minutes waiting, the agent was difficult to understand and she apparently did not grasp what I needed because what she sent me was not what I requested. Then our phone connection was cut and I was put back in the waiting que!! After another ** minutes on hold I gave up. I will not book through Travelocity again.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~sAnonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sAnonymous: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~sAnonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~sAnonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sAnonymous taken from his Travelocity customer service problem that occurred on November 18th, 2017.