Troy-Bilt: No chat available. No email available. Cust sup...
A Troy-Bilt customer review by GetHuman user ~unhappy dan from November 21st, 2017
Background on ~unhappy dan's case
GetHuman: ~unhappy dan - can you tell our other Troy-Bilt customers when your case took place?
~unhappy dan: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy dan a list of common Troy-Bilt problems)
~unhappy dan: "Repairs" was why I was trying to call.
~unhappy dan's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy dan: No chat available. No email available. Cust support phone * could not answer the question. Easy question. Can I put anti-scalp wheels on a PONY model riding mower?
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
~unhappy dan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy dan: I'd give them a five out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
~unhappy dan: For that I would say five out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
~unhappy dan: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy dan taken from his Troy-Bilt customer service problem that occurred on November 17th, 2017.