Troy-Bilt: This company does not stand behind it's product...
A Troy-Bilt customer review by GetHuman user ~mariano03905 from November 11th, 2017
Background on ~mariano03905's case
GetHuman: ~mariano03905 - can you tell our other Troy-Bilt customers when your case took place?
~mariano03905: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows ~mariano03905 a list of common Troy-Bilt problems)
~mariano03905: "Where to buy" was why I was trying to call.
~mariano03905's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mariano03905: This company does not stand behind it's products. I bought a yard trimmer in ******. It hardly runs. When I called them for warranty service they told me I must have my original purchase slip, which I no longer have. I explained that I registered the product on their website when I bought it. They told me it doesn't matter, still must have purchase slip. Ridiculous! What's the point of registering the product if they don't maintain a record of the warranty? The trimmer is a cheap piece of ****! I will never deal with this company again. Their customer service people are a bunch of apathetic morons!!!
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
~mariano03905: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mariano03905: I'd give them a five out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
~mariano03905: For that I would say three out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
~mariano03905: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mariano03905 taken from his Troy-Bilt customer service problem that occurred on November 6th, 2017.